Cancellation & Refund Policy
Effective 31 July 2026
Cancellation and refund rights depend on the signed quotation, service agreement, package terms and work already performed.
Before mobilisation
A cancellation request should be submitted in writing. Approved refunds may be reduced by inspection, planning, procurement, payment-gateway or administrative costs already incurred.
After mobilisation or service commencement
Charges for completed visits, deployed manpower, purchased materials, committed third-party services and completed work are generally non-refundable.
Rescheduling
Visit changes are subject to reasonable notice and technician availability. Repeated or late rescheduling may attract additional charges where stated in the agreement.
Refund processing
Where a refund is approved, processing time depends on the payment method and banking channel.
Contact
Send requests to sales@pentainfra.tech with the customer name, invoice or proposal reference and reason.